For the first 14 days of your purchase, you may return the merchandise for a refund with a 15% restocking fee, excluding any shipping charges. An RMA number is required to return an item, simply email CUSTOMERSERVICE@GRANDMAX.COM to request a return. All returns must meet our guidelines.
Return freight is the responsibility of the customer, excluding defective products or GRANDMAX errors. Securely package the product and include the filled out Return Merchandise form and a copy of the original invoice.
Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.
Returned product must be clean, undamaged, and complete with all documents (if any) and packaging. The items must be in a re-sellable condition free of any non-removable labels, or writing on the product or product packaging. The product must also have with it upon return to us a copy of the completely filled out RMA form. Products that are received by us that do not meet these conditions will be subject to extra handling charges and/or will not be processed as returns. All items must be returned in a "re-sellable" condition. "Re-sellable" condition is solely determined by GRANDMAX.
Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.
Please allow up to 7 business days after we receive the package for your return/exchange/refund to be processed. An email confirmation will be sent to you once the return is processed.
*Important Note for international customers: Please mark the item as "VENDOR RETURN" to avoid duties and customs.
Defective Products: Within 90 days all defective products can be returned. GRANDMAX will pay for the return of the product. We will either refund your money or replace the item at the customer's discretion.