Shipping Policy |
GRANDMAX ships throughout the U.S. and Canada. Extra charges will be added to areas other than the lower 48 continental states.
Risk of loss and title to your purchases pass to you upon delivery to our shipper. GRANDMAX will not be held liable for damages caused by untimely delivery of ordered items for any reason. For all urgent orders, the customer assumes all of the risks, regarding the timely delivery of the product(s).
Damages for untimely delivery of the product(s) will be limited to the remedies and/or warranties offered by the carrier (United Parcel Service, or other).
It is your responsibility to confirm that you received all of the items as indicated on your packing slip. Failure to report shipping discrepancies within five days prevents us from accurately problem-solving the issue, and variances reported after five days will not be credited regardless of circumstances.
International tax and duty: International shipments are subject to import fees, duties and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier. These charges must be borne by the recipient. GRANDMAX has no control over these charges and cannot predict what they might be.
Due to high International shipping costs and taxes and duty fees, we cannot ship any order that includes back ordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items. If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.
GRANDMAX offers USPS shipping to Canada. By using our service and prepaying all Canadian VAT and duties we are able to expedite your order through customs. Not all products on our site allow you to choose this option. If the product you purchase doesn’t offer this prepaid option you will be responsible for all customs fees and import taxes.
All international shipments require a signature upon delivery. An additional return shipping charge will be assessed for orders that are refused.
International Shipping (CANADA) GRANDMAX will ship internationally. Our site will automatically produce shipping rates for Canada. Please also note that the customer is responsible for all tariffs and/or taxes that are assessed by the United States or the country of shipment.


We work hard to process your order quickly and efficiently, so you receive your product as soon as possible. Orders cannot be interrupted once they have been placed.